Operations Engineer II – Amazon Web Services, Manchester (Remote)

December 2024 – Present

• Led cloud security initiatives for Public Sector customers by implementing AWS Security Hub, Amazon Macie, and NIST-aligned controls, reducing compliance gaps and strengthening audit outcomes in regulated environments.
• Automated GuardDuty alert triage and enrichment to reduce manual review effort and accelerate investigation and mitigation workflows for cloud threats.
•  Embedded security controls and governance into customer delivery by partnering with engineering, operations, and security stakeholders, reducing audit preparation time and improving delivery velocity.
• Drove vulnerability remediation and infrastructure hardening initiatives, reducing recurring security issues and improving platform resilience.
• Built AI-assisted automation for operational workflows with data protection guardrails, reducing manual effort and cutting process time by 30% while maintaining confidentiality requirements.
• Developed and maintained operational runbooks and security documentation that enabled engineers to resolve the majority of alerts independently, reducing escalations and improving operational consistency.

Information Security Compliance Analyst – InfoSum, Basingstoke

March 2024 – December 2024

• Improved cloud compliance outcomes by partnering with SRE to raise AWS Config compliance from 68% to 94% through control tuning, remediation planning, and accepted risk
• Developed Splunk dashboards to identify connection attempts by country, enabling infrastructure changes to mitigate high-risk access patterns and improve security monitoring
• Reviewed cloud security improvement findings and coordinated with engineering to implement recommended controls, closing key security gaps and raising monitoring maturity.
• Automated compliance reporting using Python to generate standardized AWS Config conformance reports, accelerating identification of non-compliance and reducing manual

Operations Engineer II – Amazon Web Services, Manchester (Remote)

Dec 2021—March 2024

• Engineered automation for active GuardDuty alerts, reducing false positives and unnecessary escalations while improving detection coverage against common cloud
• Served as point of contact for detection-based alerting and security incident response support, expanding enablement so engineers could resolve most security alerts without direct security engineer
• Led customer migrations to AWS using Control Tower and Landing Zone Accelerator, enabling secure landing zone deployment and accelerating implementation by 30% with fewer configuration
• Supported endpoint and workload security assurance by working with IPS/IDS tooling (Trend Micro) and CrowdStrike to provide compliance reporting and customer confidence in security
• Collaborated with team leads to improve operational processes and execution cadence, supporting delivery consistency across multiple customer

Operations Engineer I – Amazon Web Services, Manchester (Remote)

July 2020—Dec 2021

• Launched the Security Incident Response SME program to enable engineers to resolve incidents independently without elevated credentials, reducing containment time by 30% and lowering escalation
• Contributed to the Patching SME program, resolving complex Windows and Linux patching issues for large enterprise customers and improving patch compliance
• Supported security automation planning and implementation by integrating additional investigative context from customer accounts, improving incident response speed and decision quality.
• Earned Train the Trainer qualification and delivered training for engineers pursuing Security Incident Response SME accreditation, improving team capability and response

Cloud Support Associate – Amazon Web Services, Dublin Ireland (Hybrid)

June 2019—July 2020

• Resolved customer issues across incident management, CloudWatch alerts, change management, service requests, and security backlogs, reducing resolution time by 30% and improving customer
• Triaged security incidents across multiple support queues and coordinated with security incident response stakeholders to improve time-to-acknowledge and time-to-resolution.

Software Tester Internship – Evidence Talks Ltd, Milton Keynes

Aug 2017—Aug 2018

• Conducted quality testing and regression testing for new software versions to ensure functionality.
• Automated testing using Selenium C# for web-based products, improving testing efficiency.
• Performed penetration testing to identify potential risks within products.
• Ensured forensics workflows were compatible with different products, enhancing end-user experience.